TouchPoint Joins the Agilysys Customer Advisory Board
When I was invited to join the Agilysys Customer Advisory Board (CAB), the CEO opened with a line that stuck with me:
“Modernizing Agilysys has been like rebuilding an airplane mid-flight.”
And after spending two days with their full leadership team, engineers, product owners, and some of the biggest operators in the world, I can confirm that metaphor wasn’t hyperbole.
Giving Caregivers Time Back Where It Matters Most
Picture this: you’re a nurse finishing a medication pass when a patient asks about their lunch tray. Down the hall, another patient needs housekeeping, and the phone won’t stop ringing. By the time you’ve tracked down the meal status and called in the housekeeping request, twenty minutes have slipped away – time that could have been spent with patients.
Touching On Elevating the Human Experience in Healthcare Operations
At TouchPoint Support Services, we believe every interaction inside a hospital matters — from patient meals to the cleanliness of their environment to the support caregivers receive. In this video, we share how technology, program innovation, and a people-first mindset come together to transform the hospital experience.
Touching On Challenges & Opportunities in Healthcare Operations
Staffing shortages, fragmentation, and rising costs are some of the biggest challenges facing healthcare today. We explain how TouchPoint Support Services is tackling these issues by standardizing operations, leveraging data, and implementing technology that makes work easier while improving patient satisfaction.
Touching On Predictability, Standardization & Performance
In healthcare, predictability and consistency aren’t optional — they’re essential. We share how TouchPoint Support Services leverages standardization, communication, and innovative technology to deliver measurable improvements across hospitals and health systems.