Touchpoint Case Study
Enhance Safety, Efficiency,
and Patient Experience
with MyDining
MyDining
Hospital food service is crucial to patient care, influencing recovery rates, satisfaction, and hospital efficiency. MyDining, a web-based meal ordering system by Compass Group, addresses key challenges in traditional food service workflows. By integrating with electronic medical records (EMRs), MyDining ensures patient safety, improves operational efficiency, and enhances the overall patient experience.
The Situation
What is MyDining?
MyDining interfaces directly with hospital EMRs to provide real-time patient dietary information such as allergies, diet restrictions, and nutritional requirements.
Key features:
• Streamlined Meal Ordering: Transitioning from manual systems to digital ordering ensures accuracy and efficiency.
• Tray Tracking with MyDelivery: Tracks meal trays from preparation to delivery, ensuring timely service.
• Patient Engagement with MyMeal: An app that empowers patients to place their own meal orders, enhancing autonomy and flexibility.
These features cater to various service models, such as room service and bedside ordering.
Operational Analytics
Adoption spans Alabama, Florida, Illinois, Indiana, Kansas, Maryland, Michigan, Oklahoma, Texas, Tennessee, and Wisconsin
Implementation slated for six additional accounts in 2025.
Total orders placed to date in MyDining for all TouchPoint accounts:
- - FY2020 = 5 Million
- - FY2021 = 8 Million
- - FY2022 = 8 Million
- - FY2023 = 7 Million
- - FY2024 = 7 Million
Implementation
A successful launch involves strategic investments in software, staff training, and ongoing technical support. Comprehensive training empowers teams to maximize efficiency. Customizing workflows to align with each location’s unique patient service model requires thoughtful planning and collaboration. TouchPoint’s team ensures a smooth and successful implementation.
Solutions & Impact
MyDining debuted in 2016, with TouchPoint playing a pivotal role in its development alongside Morrison Healthcare. The first implementation occurred in Clay County, Florida, followed by expansions in Florida, Indiana, and Texas. Out of 150 TouchPoint accounts, 55 now utilize MyDining.
The adoption of MyDining is expected to accelerate, with six additional TouchPoint accounts set to implement the platform in 2025. Compass Group’s commitment to innovation ensures MyDining will continue to evolve, enhancing safety, efficiency, and patient satisfaction.
Benefits of MyDining
Enhanced Patient Safety
EMR integration aligns meal options with dietary orders and allergies, filtering unsuitable food items.
Operational Efficiency
Digital meal tickets streamline workflows, reducing errors and speeding up processes.
Comprehensive Data Collection
Tracks tray delivery times, locations, and patient preferences, offering actionable insights.
Improved Patient Experience
The MyMeal app allows patients to customize meals, enhancing satisfaction and autonomy.
Nutritional Tracking
Tracks caloric and nutrient intake, aiding dietitians in monitoring and adjusting dietary plans.
