One Partner. One Platform. Built for Change.
Compassion at Every Point of Human Contact.
We’re transforming healthcare hospitality with smarter systems that evolve with the industry — while staying rooted in compassionate, patient-centered care.
Revolutionizing Healthcare Hospitality
Regulatory shifts, financial pressures, and growing patient needs have redefined the healthcare landscape. But with change comes an opportunity to reimagine healthcare support services, improve efficiency, and set a new standard for excellence that’s smarter, more resilient, and built for the future.
At TouchPoint Support Services, we streamline operations, eliminate inefficiencies, and help healthcare systems navigate complexity with confidence. How? By delivering consistent, high-impact outcomes that keep the focus where it belongs – on providing compassionate, patient-centered care.
As a healthcare food and support services division of Compass Group, TouchPoint is new to the open market but is backed by years of industry expertise. Since our founding in 2011, we’ve evolved alongside our clients, leading with innovation and redefining what’s possible. We don’t just implement solutions, we identify pain points and respond with technology-driven, data-backed strategies that improve efficiency, elevate patient experiences, and deliver measurable results.
TouchPoint has reimagined the future of healthcare.
Mission
To transform healthcare hospitality by delivering compassionate, consistent, and cost-effective support services powered by real-time data, predictive intelligence, and purpose-driven people.
Vision
A future where every healthcare interaction is elevated by operational excellence, human connection, and innovation—resulting in better care, better outcomes, and better experiences for all.
Our Values
Compassion at Every Point of Contact
We bring empathy to every interaction, ensuring dignity and respect in every service we provide.
Data-Informed Decisions
We lead with analytics, using real-time insights to drive smarter choices and deliver predictable results.
Technology that Serves People
Our tools simplify complexity, enabling caregivers to focus on what matters most—care.
Integrity in Every Action
Transparency, accountability, and trust form the foundation of how we operate, system-wide.
Innovation That Evolves with Healthcare
We anticipate challenges and continuously adapt, building systems designed to grow with our partners.
Live Your Purpose
Our cultural promise empowers associates to love, connect, serve, trust, grow, win, and celebrate. When our people bring their best selves to work, we all succeed.
Who We Serve
TouchPoint Support Services partners with acute care hospitals and senior living communities across the country. We serve healthcare leaders who are ready to streamline operations, contain costs, and enhance the patient and caregiver experience—without compromising quality or compassion. Whether you’re facing economic strain, staffing shortages, or operational inconsistency, we offer a turnkey solution designed to evolve with your needs and accelerate outcomes across your system.
