What does it take to be named the #1 place to work in healthcare? This discussion explores how a people-first culture, strong performance, and continuous improvement drive success, along with the responsibility to keep raising the bar.

What does it take to be named the #1 place to work in healthcare? This discussion explores how a people-first culture, strong performance, and continuous improvement drive success, along with the responsibility to keep raising the bar.

From a data standpoint and an analytics standpoint, we want to be able to predict. We've done tons of work and tons of research to find out, for example, what does the patient want? Often, some companies provide a patient menu. There's a standardized menu. Ours is adjusted for regionality. It's what the patients want when they want it. And oftentimes, we find it's at a lower cost basis.

TouchPoint Support Services has been named a finalist in the 2026 Qlik Data Impact Awards in AI Innovation category for its innovative use of data and AI to drive meaningful operational improvements.

When we think about workforce shortages or workforce challenges in general, it's about how we get smarter with how we're managing our workforce. And a lot of that time in a healthcare setting is working at the top of their licensure, working at the top of their skillset so that they're doing high value clinical tasks. And we're supporting them in other ways and actually building a talent pipeline for our clients.

In healthcare, alignment isn’t a buzzword, it’s the backbone of progress. As someone who’s walked the halls of hospitals, led national teams, and sat at the intersection of strategy and service, I’ve learned that true...