I spent this week at Unox City, a place that defines what intentional innovation looks like. The scale is incredible: robotics assembling with precision, automation everywhere, and a factory so clean and deliberate it feels more like a lab than a plant. Every detail has purpose, right down to the light fixtures and the blinds. It is the physical expression of discipline.

While technology and efficiency are essential to the success of a health system, it’s empathy that transforms care from routine to remarkable. TouchPoint Support Services puts people at the center of every service, because when patients feel seen, heard, and cared for, outcomes improve. Our integrated hospitality model empowers caregivers, enhances the patient experience, and drives measurable improvements in safety, satisfaction, and cost-efficiency. For TouchPoint, compassion isn’t a soft skill; it’s a strategic advantage.

In healthcare, every minute matters. Just like on a ranch, when a fence is down or an irrigation line breaks, you can’t waste time – things must happen quickly, efficiently, and with purpose. Hospitals face the same reality every single day. Patients need to move through the system without delay, but never at the expense of care or compassion. At TouchPoint Support Services, we’re tackling this challenge head-on with TaskUp, a smart, data-driven platform that’s reshaping hospital throughput from the inside out.

At TouchPoint Support Services, we help hospital leaders take control of the metrics that matter most: - Faster bed turnaround times. - Higher patient satisfaction (Food & Environmental Services). - Cost per meal & cost per patient day. - Cost per cleanable square foot

Data-Driven Care Is the Future of Healthcare At TouchPoint, we believe every patient interaction is an opportunity to deliver excellence. From food service to facility cleanliness, we use real-time data to fine-tune every detail, ensuring a consistent, high-quality experience 7 days a week.

Smarter Work. Happier Teams. Better Outcomes. By embedding our teams into operations and leveraging tools like TaskUp and TaskView, we’ve rebalanced workloads, eliminated inefficiencies, and empowered our associates to focus on what matters most: patient care.