Learn – FAQs – Patient Observation
What is Patient Observation?
Patient Observation involves continuous monitoring of patients to ensure their safety and well-being, especially those at risk for falls, self-harm, behavioral health, or other safety concerns.
Who provides patient observation in the hospital?
Trained healthcare professionals known as Patient Safety Attendants (PSA) or Patient Sitters provide patient observation.
Why would a patient need observation services?
Patients may require observation due to confusion, suicidal ideations, fall risks, or other behavioral health concerns.
What are the different types of patient observation?
- 1:1 Observation (PSA/Sitter) – A trained staff member stays with the patient at all times. This is mainly used for high-risk suicide or behavioral health patients.
- Virtual Safety Monitors (eSitters)– Remote video monitoring is used for low risk or safety patients.
How is the level of observation determined?
A physician or nurse assesses the patient’s condition and determines the appropriate level of monitoring.
What qualifications are required to become a Patient Safety Attendant or Patient Sitter?
PSAs and Patient Sitters receive training in patient safety, de-escalation techniques, and hospital protocols. Required certifications include Basic Life Support (BLS), Crisis Prevention Institute (CPI), and a high school diploma/GED.
Learn – FAQs – Patient Transportation
What is Patient Transportation?
The Patient Transportation service assists in safely moving patients within the hospital for medical tests, procedures, surgeries, or transfers between departments.
Who provides patient transportation in the hospital?
Trained Patient Transporters ensure safe and timely movement of patients.
What types of transportation methods are used?
Patients may be transported via wheelchair, stretcher, hospital bed, or specialized medical transport equipment based on their condition.
How does the hospital ensure patient safety during transport?
Transporters follow strict safety protocols, including proper body mechanics, infection control, and patient identification verification.
Are patients monitored during transport?
Critical care or high-risk patients may be accompanied by nurses or medical staff during transport for continuous monitoring. Patients on telemetry remain monitored during transport.
What happens if a patient experiences distress during transport?
Transporters are trained to recognize medical distress and will call for immediate medical assistance if needed.
Learn – FAQs – Valet Parking
What is the hospital valet parking service?
Valet parking provides a convenient service where staff park and retrieve vehicles for patients and visitors.
Where is the valet parking service located?
Valet stations are usually located near the main hospital entrance, emergency department, or outpatient facilities. Check hospital signage for exact locations.
Who can use valet parking?
Valet service is available for patients, visitors, and in some cases, hospital staff with specific needs.
How do patients or guests retrieve their car after a visit?
Patients and visitors receive a SMS message to their cell phone upon drop-off. When ready to leave, a text is sent to the attendant, and the car is retrieved.
How long does it take to get a vehicle back?
Wait times vary based on demand, but most cars are retrieved within a few minutes. During peak hours, wait times may be longer.
Is a vehicle safe while using valet parking?
Valet services take security measures to protect vehicles, but hospitals are generally not liable for lost items or damage.
