I spent this week at Unox City, a place that defines what intentional innovation looks like. The scale is incredible: robotics assembling with precision, automation everywhere, and a factory so clean and deliberate it feels more like a lab than a plant. Every detail has purpose, right down to the light fixtures and the blinds. It is the physical expression of discipline.
That same discipline shows up in their technology. The EVEREO and hot vacuum system doesn’t just hold food; it preserves it. It’s oxygen-free, safe, and stable for up to 72 hours at serving temperature. Paired with their combi ovens, it gives operators control over quality, timing, and labor that traditional holding can’t match. Together, these tools redefine how kitchens manage production, service, and cost in real time. It makes things possible that weren’t conceivable before.
We have piloted and vetted this system across hospitals of different sizes and volumes, all with the same outcome: better food quality, less waste, smoother service, and calmer kitchens. Now we are scaling nationally, standardizing the process, training, and analytics to make it repeatable. We are investing heavily in the resources, people, platforms, and performance infrastructure to ensure it scales the right way.
A key part of that work is led by our Directors of Culinary Implementation, Daniel Wheeler and Jonathan Rico. Daniel joined TouchPoint from UNOX, which makes this partnership come full circle. He’s both a culinarian and a technology expert. Most importantly, he’s a change agent, getting people on board quickly and inspiring them to think differently. Jonathan, with 25 years at Compass Group and the last five with TouchPoint, brings depth of experience and operational expertise that ensure our culinary programs are both practical and scalable. Together, they turn innovation into implementation, making complex systems intuitive and achievable in the field.
At TouchPoint, innovation doesn’t stop at the prototype; it starts there. We don’t just look for new technology. We look for partners who think like we do: passionate, relentless about precision, consistency, and measurable outcomes. People that think about what’s next. That is what makes UNOX such a strong fit. They build the most advanced culinary systems in the world, from adaptive cooking combi ovens to data-driven hot preservation, and we build the operating model that turns them into sustainable results.
Every rollout follows the same discipline we saw at UNOX City: test, refine, and scale. Our teams standardize programs, train operators, and use analytics to monitor performance in real time. What begins as an innovative pilot becomes a national operating model. We don’t deliver equipment; we deliver an ecosystem. Chef-led, project management, data analytics, process engineering, training, and AI-driven support platforms like TouchPointGPT make innovation turnkey across hundreds of hospitals.
This is not about chasing speed or cutting corners. It is about mastering control. Control of quality, timing, labor, and cost, built on innovation that actually survives daily operations. When you combine UNOX precision engineering with TouchPoint operational discipline, you don’t just cook differently; you operate differently.
UNOX and TouchPoint share the same DNA: tech-forward, innovative, and passionate about outcomes. We don’t innovate for novelty; we innovate for impact. Unox designs the smartest ovens in the world, and TouchPoint ensures they drive measurable improvement in healthcare foodservice through higher quality, lower cost, and consistent execution that feels natural, not forced.
Innovation doesn’t mean more complexity. It means more clarity and more control over what matters most. UNOX City showed us what’s possible when design meets discipline. TouchPoint is proving what’s possible when innovation meets execution.
Better technology only matters when it drives better outcomes. We make it turnkey. We make it operational. We make it real.