In 2025, TouchPoint Support Services was recognized as the #1 Best Place to Work in Healthcare by Modern Healthcare. For many organizations, an award like this is a milestone. For us, it is both an affirmation and a responsibility.
I see this recognition not simply as a workplace accolade, but as a powerful business outcome. It reflects the culture we’ve intentionally built, the investment we’ve made in our people, and the way compassionate hospitality drives measurable impact across the healthcare environments we serve.
For our healthcare partners, this recognition matters. And here’s why.
What Being the Best Place to Work in Healthcare Really Means
Modern Healthcare’s Best Places to Work in Healthcare program identifies organizations that are creating cultures employees are proud to be part of based on comprehensive surveys and direct associate feedback. Being ranked #1 means our associates told the story. They shared that:
- They feel valued and supported.
- They see opportunities for career growth.
- They trust their leaders.
- They believe their work makes a difference.
In healthcare support services, culture isn’t a “nice-to-have.” It’s mission-critical. When environmental services professionals, culinary teams, patient transporters, and support staff feel empowered, the entire healthcare ecosystem benefits, from clinical teams to patients and families.
The Business Case for Culture in Healthcare Support Services
Healthcare systems today are navigating workforce shortages, rising costs, regulatory complexity, and increasing patient expectations. In that environment, stability and engagement within support services are strategic advantages. A strong workplace culture drives:
- Higher retention and reduced turnover costs
- Stronger safety and compliance performance
- Greater patient and staff satisfaction
- Operational consistency and reliability
- Innovation at the frontline
At TouchPoint, empowering our teams allows clinical staff to focus on delivering exceptional patient care. When our associates are engaged and supported, they elevate the environments where healing happens. Culture, in this way, becomes a business differentiator.
Compassion Is More Than a Tagline, It’s a Strategy
At TouchPoint, we believe compassionate hospitality leads to healing. Every role, whether a cook, housekeeper, accountant, or trainer, contributes to patient well-being. Compassion is embedded in our hiring practices, our leadership development, and our operational standards.
Through our Live Your Purpose framework, we commit to loving, connecting, serving, trusting, growing, winning, and celebrating together. This framework is not symbolic; it guides how we:
- Develop leaders
- Recognize talent
- Create inclusive environments
- Support innovation
- Celebrate team achievements
When associates can bring their full selves to work – when they feel safe, respected, and valued – they innovate. They collaborate. They go above and beyond. And that directly impacts patient experience scores, HCAHPS outcomes, and operational excellence.
Diversity, Equity, and Inclusion as a Performance Driver
As a healthcare support services provider operating within diverse communities nationwide, inclusion is foundational to our success. Being the #1 Best Place to Work in Healthcare reflects:
- Intentional leadership development across diverse talent pipelines
- Equitable access to learning and advancement opportunities
- A culture of belonging across roles and locations
- Continuous listening through engagement surveys and feedback loops
We do not view diversity and inclusion as separate initiatives. They are deeply integrated into how we build teams, serve clients, and grow leaders. Inclusive organizations outperform. They attract stronger talent. They solve problems more creatively. They deliver better service outcomes. Our recognition affirms that our associates experience this commitment firsthand.
Investing in Learning and Development to Build Careers, Not Just Jobs
One of the themes we consistently hear from our associates is that TouchPoint invests in their future. Through structured learning, role-specific required training, and robust career pathing support, we create clarity and opportunity. Career growth at TouchPoint can mean:
- Growing within a current role
- Preparing for leadership
- Exploring a new functional pathway
- Advancing across the Compass Group family
By actively supporting professional aspirations company-wide, we cultivate the next generation of leaders in healthcare, hospitality, and support services. For our clients, this translates into:
- Stronger bench strength
- Leadership continuity
- Operational resilience
- Long-term partnership stability
A position at TouchPoint isn’t just a job. It’s a career.
Innovation Powered by Engaged Teams
As part of Compass Group, a global leader in foodservice and support services, TouchPoint is positioned to bring innovation, data insights, and operational best practices into healthcare environments. But innovation doesn’t happen in a vacuum. It happens when:
- Teams feel empowered to suggest improvements
- Leaders foster psychological safety
- Frontline associates are encouraged to think beyond “how it’s always been done.”
Being named #1 Best Place to Work in Healthcare signals that our culture supports continuous improvement. We are committed to exploring new technologies, sustainable practices, and operational enhancements that align with the evolving needs of healthcare organizations.
What This Recognition Means for Our Healthcare Partners
For hospitals and health systems evaluating support service partners, workplace culture should be part of the equation. An engaged workforce delivers:
- Consistent service excellence
- Reduced disruption from turnover
- Stronger alignment with hospital values
- Improved patient and visitor experiences
- Greater accountability and ownership
When you partner with TouchPoint, you’re partnering with a workforce that is proud of where they work and committed to the communities they serve. Our associates understand that their work affects patients and families during some of life’s most vulnerable moments. That sense of purpose cannot be manufactured. It must be cultivated.
A Legacy of Care and a Commitment to the Future
Since our founding in 2011, TouchPoint has been dedicated to providing compassionate and exceptional hospitality at every point of human contact. This recognition from Modern Healthcare honors our legacy, but more importantly, it reinforces our responsibility moving forward. We will continue to:
- Strengthen our culture of trust and belonging
- Expand leadership development pathways
- Invest in innovation
- Listen to our associates
- Deliver measurable value to healthcare partners
Being named the #1 Best Place to Work in Healthcare in 2025 is not the finish line. It is a promise.
A promise to our associates that we will continue to support their growth.
A promise to our clients that we will deliver excellence through engaged teams.
And a promise to the patients and communities we serve that compassionate hospitality will remain at the heart of everything we do.
At TouchPoint, we don’t just power healthcare environments. We power the people who make healing possible. And that makes all the difference.
Interested in partnering with an award-winning healthcare support services provider? Connect with TouchPoint Support Services to learn how we can support your organization’s goals while creating exceptional experiences at every point of care.