How Human-Centered Care Drives Better Patient Outcomes

While technology and efficiency are essential to the success of a health system, it’s empathy that transforms care from routine to remarkable. TouchPoint Support Services puts people at the center of every service, because when patients feel seen, heard, and cared for, outcomes improve. Our integrated hospitality model empowers caregivers, enhances the patient experience, and drives measurable improvements in safety, satisfaction, and cost-efficiency. For TouchPoint, compassion isn’t a soft skill; it’s a strategic advantage.

The Power of Human-Centered Care

Human-centered care is more than good bedside manner. It’s a holistic strategy that weaves emotional and physical well-being into every aspect of care delivery – from personalized dining to compassionate patient observation. And it works.

Proven Programs, Measurable Impact:

• Patient Safety Attendants
  Compassionate Observation That Frees Nurses to Care
  • TouchPoint’s Patient Safety Attendant (PSA) program is a prime example of how human-centered care improves both safety and efficiency.
  • Data from a client hospital in Detroit that deployed trained PSAs to monitor high-risk patients, has:
    • Reduced nursing turnover from 18.8% to 10.5%.
    • Lowered patient observation costs by $174.80 per patient day.
    • Eliminated the need for temporary workers.
    • Reduced overtime.
    • Reallocated 32.76 clinical FTEs to direct patient care.

• MyDining
  Empowering Patients Through Personalized Nutrition
  • TouchPoint’s MyDining platform is integrated with EMRs to deliver safe, personalized meals that patients can order themselves. The result? 
    • Enhanced autonomy and satisfaction.
    • Improved safety via automatic filtering of allergens and dietary restrictions.
    • Streamlined workflows that reduce errors and speed up service.
    • Over 35 million meals served across 55+ TouchPoint accounts. 

• The Bridge Patient Menu
  Where Comfort Food Meets Clinical Nutrition
  • The Bridge Patient Menu™ reimagines hospital dining with a liberalized diet approach that balances health and taste. Since its launch:
    • Oral intake has increased.
    • Food waste has decreased.
    • Patients, especially those with dietary restrictions, report higher satisfaction.

• TaskUp and TaskVue
  Technology That Supports the Human Touch
  • TouchPoint’s proprietary platforms, TaskUp and TaskVue, ensure that support services are delivered with precision and empathy. These tools:
    • Reduced turnaround time by 18%.
    • Increased patient satisfaction by 8.1 points.
    • Boosted discharge/transfer efficiency by 56.7%.

• Supporting Nurses by Reducing Burnout
  • According to the National Institutes of Health, 10% of a nurse’s shift is spent on tasks that could be delegated.
  • By integrating services like transport, environmental services, and patient observation into a cohesive support model, TouchPoint helps nurses:
    • Spend more time at the bedside.
    • Reduce administrative overload.
    • Improve job satisfaction and retention.

These aren’t just operational wins; they’re quality-of-life improvements for both patients and staff.

Why It Matters: Human-Centered Care Improves HCAHPS Scores

Patient experience is no longer just a metric; it’s a business driver. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores directly influence hospital reimbursements, rankings, and reputation. TouchPoint elevates these scores by delivering personalized, compassionate service that fosters trust, comfort, and satisfaction at every touchpoint – from patient transport to food service. The result? Stronger patient outcomes and measurable financial performance.

The Future Is Data-Driven, People-Focused

TouchPoint combines operational precision with human connection. Every support service we provide is driven by data, optimized workflows, and a strong commitment to empathy. Our integrated hospitality model adapts to patient needs in real time while supporting the highest standards of safety, speed, and quality. A warm meal, a spotless room, a kind word – these aren’t just niceties. They’re strategic drivers of satisfaction, loyalty, and healing.

At TouchPoint, we don’t just support hospitals; we help transform them into environments of healing, hope, and trust.

Partner with TouchPoint to improve patient satisfaction, reduce clinical burnout, and drive tangible results.