To modernize, standardize, and optimize TouchPoint’s technology and operations to improve efficiency and reduce costs, the company implemented Transltr, a unique application designed by Compass Digital…
In 2017, a Detroit hospital faced rising risks tied to patient falls, self-harm, and staffing shortages—challenges now common nationwide. With The Joint Commission increasing scrutiny, hospital leaders turned to TouchPoint Support Services to implement a strategic, cost-effective patient observation solution…
At our client hospital in Miramar Beach, Florida, TouchPoint Support Services saw more than a hospital cafeteria – they saw untapped potential. The goal? Turn a functional space into a destination dining experience that keeps caregivers on campus, attracts guests, and elevates the perception of hospital food..
When TouchPoint Support Services identified a need to streamline how frontline teams accessed critical documentation, they responded with innovation. In February 2025, the organization launched TouchPointGPT, an AI-powered chatbot powered by Qlik Answers and trained exclusively on…
In 2024, TouchPoint Support Services launched Field Core Training, an in-house program built to standardize onboarding and development for new salaried managers across Food & Nutrition Services (FNS) and Environmental Services (EVS)…
Streamline Operations With Scalable System Wide Service Realignment
When tasked with reducing operational costs at Ascension St. Vincent Hospital in Indianapolis, TouchPoint’s Patient Services team saw an opportunity to better align its food service operation with other units in the region..
Enhance Safety, Efficiency, and Patient Experience with MyDining
Hospital food service is crucial to patient care, influencing recovery rates, satisfaction, and hospital efficiency. MyDining, a web-based meal ordering system by Compass Group, addresses key challenges in traditional food service workflows.
Improve Intake, Reduce Waste, and Elevate the Patient Experience
The Bridge Patient Menu™ connects hospital care to home comfort, accommodating thirteen diverse diet types, including General Heart Healthy. It ensures every patient enjoys meals that are nutritious, flavorful, and satisfying.
Faster Turnaround, Higher Patient Satisfaction, and Smarter Staffing
In today’s fast-paced healthcare environment, smart, data-driven decision-making is essential. TaskUp, TouchPoint’s proprietary task management system, exemplifies innovation in action.
Reduce Overtime, Cut Costs, and Elevate Patient Dining
To serve traditional, slow-cooked meals quickly and consistently, TouchPoint leadership was intrigued by Unox’s promising new equipment.