Health system executives are facing increasing pressure to simultaneously elevate the patient experience and manage rising operational costs. Foodservice, once viewed as a support function, has become a critical driver of patient satisfaction, clinical perception, and financial performance…
Healthcare-associated infections (HAIs) remain a persistent challenge for hospitals, impacting patient safety, length of stay, and overall cost of care. Traditional room-cleaning methods – largely dependent on manual processes – often fall short due to human variability, leaving high-touch surfaces vulnerable to residual pathogens…
In today’s fast-paced healthcare environments, every second counts. Yet clinicians often find themselves pulled away from bedside care to manage meal updates, housekeeping requests, and fragmented communication systems. These inefficiencies don’t just create frustration, they impact productivity, caregiver satisfaction, and patient outcomes…
In 2024, MyMichigan Health partnered with TouchPoint Support Services to elevate support operations across its Medical Centers in Saginaw, Standish, and Tawas, Michigan. The goal: reduce operational strain while preserving the health system’s award-winning, five-star patient experience.
Through people-first service models and advanced technology…
When patient satisfaction scores declined across multiple acute-care hospitals, TouchPoint Support Services took a different approach. Rather than adding labor or applying short-term fixes, TouchPoint activated its Performance Excellence model – reengineering operations, translating data into frontline action, and building a system designed to improve over time…
If you walk a hospital hallway in the morning, you’ll encounter the people who are making care possible: the environmental services professional turning a room with practiced precision, the food service worker delivering a patient’s first hot meal of the day, the biomedical technician running device checks to support clinical teams.