Client Stories
How TouchPoint Helped Hospitals Earn National Recognition for Cleanliness and Patient Experience
Healthcare organizations are under increasing pressure to improve patient satisfaction, safety, operational performance, and sustainability outcomes. TouchPoint Support Services partners with hospitals to help transform these challenges into measurable results through operational excellence, frontline engagement, and data-driven accountability.
Transforming Hospital Foodservice Operations: A Scalable Model for Patient Experience and Cost Efficiency
Health system executives are facing increasing pressure to simultaneously elevate the patient experience and manage rising operational costs. Foodservice, once viewed as a support function, has become a critical driver of patient satisfaction, clinical perception, and financial performance…
Reducing Healthcare-Associated Infections with Automated Fogging Technology
Healthcare-associated infections (HAIs) remain a persistent challenge for hospitals, impacting patient safety, length of stay, and overall cost of care. Traditional room-cleaning methods – largely dependent on manual processes – often fall short due to human variability, leaving high-touch surfaces vulnerable to residual pathogens…
A Purpose-Built Solution for Healthcare Workflow Optimization
In today’s fast-paced healthcare environments, every second counts. Yet clinicians often find themselves pulled away from bedside care to manage meal updates, housekeeping requests, and fragmented communication systems. These inefficiencies don’t just create frustration, they impact productivity, caregiver satisfaction, and patient outcomes…
Driving Operational Efficiency and Exceptional Patient Experiences at MyMichigan Health
In 2024, MyMichigan Health partnered with TouchPoint Support Services to elevate support operations across its Medical Centers in Saginaw, Standish, and Tawas, Michigan. The goal: reduce operational strain while preserving the health system’s award-winning, five-star patient experience.
Through people-first service models and advanced technology…
Turning Data into Action: How Performance Excellence Drove Sustained Patient Satisfaction Gains
When patient satisfaction scores declined across multiple acute-care hospitals, TouchPoint Support Services took a different approach. Rather than adding labor or applying short-term fixes, TouchPoint activated its Performance Excellence model – reengineering operations, translating data into frontline action, and building a system designed to improve over time…