At TouchPoint, we believe better outcomes don’t require a bigger headcount. With the right operating model, tech stack, and mindset, healthcare systems can unlock more capacity, more consistency, and more impact—from the teams they already have.
We don’t just manage staffing pressure—we outpace it. Our approach empowers hospitals to operate lean without compromising care, by optimizing how support services are deployed, connected, and measured.
From Turnover Talk to Talent Retention
Let’s clarify the narrative: we’re not battling high turnover—we’re winning against it.
- Salaried turnover has dropped to 11%.
- Hourly turnover is down more than 11.5 points in the last 3 years.
Why? Because our model doesn’t just fill roles—it grows people. Career development, frontline engagement, and a culture of purpose drive stability across our 15,000-person workforce. We’ve proven that when you invest in your team, they invest back.
Efficiency Over Expansion: Stretching the Team Without Straining It
When hiring isn’t an option—or even the right option—the play becomes about doing more with what you’ve got. We’ve helped systems unlock this through three scalable shifts:
- Strategic Role Delegation
Not every task belongs to a clinician. There are high skill and low skill tasks. We optimize workforce mix by shifting to patient safety attendants with specific functional purpose built training—freeing nurses to work at the top of their license. We do this with all tasks across all our service lines to ensure we are completing the needs of the hospital quickly, correctly, and at the lowest cost.
- Real-Time Staffing Flex
We don’t do fixed labor models. Our teams adjust in real time based on census and demand—reallocating foodservice, EVS, and transport in ways that maximize coverage and reduce waste.
- Systemwide Workflow Optimization
From standardizing task handoffs to real-time digital tracking, we remove friction across departments—freeing up time, reducing redundancy, and unlocking better performance across every shift.
From Binders to Bots: GenAI That Actually Works
You’ve probably heard the GenAI buzz—but here’s what it looks like when you actually operationalize it:
In 2025, TouchPoint launched 15 GenAI-powered chatbots across our national footprint. Built on Qlik Answers, branded as TouchPointGPT, they transformed how 15,000+ team members access policies, procedures, training, and compliance content.
Why? Because before GPT, our leaders were flipping through over 9,000 pages of binders—literally. We were spending over $100K/year shipping physical documentation to new sites. It was inefficient, unscalable, and slowed down service at the point of care.
Now?
- Over 1,500+ queries in the first 30 days
- No more lost time hunting for info
- Teams instantly access SOPs, safety protocols, or even mac & cheese recipes
- We’ve turned compliance and consistency into something effortless
And we’re just getting started.
The Impact: Numbers That Matter
In the last year alone, TouchPoint delivered:
- 3.1pt improvement in FNS satisfaction scores
- 2.4pt improvement in EVS satisfaction scores
- 5.8% increase in operational efficiency for FNS
- 9.0% increase in operational efficiency for EVS
- 8.4% productivity increase in FNS
- 12.3% productivity increase in EVS
These aren’t abstract analytics—they’re daily wins that ripple across every patient interaction, every discharge, every tray, and every clean room.
And behind them? A platform built to enable smarter labor deployment, stronger team cohesion, and less variability shift to shift, site to site.
Better Isn’t Bigger. It’s Smarter.
TouchPoint is part of Compass Group. We launched in 2011 by winning the largest contract in the history of healthcare support services. Since then, we’ve evolved as our clients and the market have. We don’t stand still. We pilot, iterate, and scale what works. Fast.
We’ve embedded AI and machine learning into everyday ops—not as vanity tech, but as utility. As something our operators actually use. From GenAI bots to data products, we put transformation in the hands of the people who need it most.
Conclusion: Make More Possible Without Adding More People
In today’s labor market, doing more with less isn’t just a strategy—it’s a necessity. But it doesn’t mean cutting corners. It means working smarter, equipping your team to operate at their full potential, and using data and technology to fuel every decision.
Let’s talk about how to go further—with the team you already have.
