When TouchPoint Support Services identified a need to streamline how frontline teams accessed critical documentation, they responded with innovation. In February 2025, the organization launched TouchPointGPT, an AI-powered chatbot powered by Qlik Answers and trained exclusively on TouchPoint company documents. The result: faster, more accurate, and more convenient access to policies, procedures, recipes, and safety information – anytime, anywhere.
Across hospitals and healthcare facilities, binders lined with policies and procedures once served as the lifeline for frontline operations. But finding the right information quickly – especially the most up-to-date versions – could be a daily challenge. Associates needed a modern, mobile, and compliant way to locate essential data without sifting through outdated documents or complex intranet folders. TouchPoint recognized the opportunity to overhaul information access and deliver a digital solution designed for speed, accuracy, and simplicity.
“The beauty of Qlik and TouchPointGPT is that all our documentation is available and easily searchable. Instead of losing time hunting for facts or specific data points, teams are driving outcomes for our business.”
TouchPointGPT eliminates the friction of outdated paper-based documentation by allowing associates to ask natural-language questions and get instant answers.
Maintaining compliance across operations is essential in healthcare. TouchPointGPT was designed to ensure that only the most accurate and up-to-date policies and procedures are accessible.
Built with mobile-first convenience in mind, TouchPointGPT meets teams where they are – on the floor, in the kitchen, or moving between units.