From a workforce management standpoint, the biggest game changers are task management systems, to make sure that we’re measuring, quantifying and being able to schedule appropriately, based on the tasks that are being performed by various workers. This allows us to be more productive and more efficient with the labor that we have on hand. It also allows us to redeploy our associates to the areas that we see the highest value in the operations.
The best way to optimize our labor without increasing the expense is to reprioritize where that’s going. We do that through utilization of technology and innovations, to allow our team members to be more efficient, while delivering the same level of outcomes to our patients and our clinicians.
We have a variety of technologies that help us be more efficient and be better from a delivery of service standpoint. Some of those are our TaskUp technology, which is a task management solution that allows us to understand where our people are being deployed, how quickly they’re getting the jobs done, and the rooms clean. And if associates are falling behind, it allows us to quickly adapt and be able to send in additional resources to help them out. And if they’re ahead of schedule, allows us to redeploy those to help out in other areas of the business.