TouchPoint Support Services is proud to announce that Zach Wilson, Director of Data and Analytics, has been named a Qlik Luminary, joining a highly selective global community of customer leaders recognized for advancing what is possible with data, analytics and artificial intelligence.
The Qlik Luminary Program celebrates customer advocates and technical leaders who utilize Qlik in impactful ways, while contributing to the advancement of the broader analytics community. Luminaries contribute real-world insight, provide feedback and champion innovative uses of Qlik across data, analytics and AI.
Wilson’s selection places him among a small, elite group of leaders recognized for turning data into action and measurable outcomes. For TouchPoint, the honor reflects its continued investment in analytics, operational intelligence and AI-enabled tools that help teams work smarter, support frontline associates and deliver consistent service at scale.
A Milestone in TouchPoint’s Data and Analytics Journey
The recognition comes during a period of significant progress in TouchPoint’s data and analytics strategy. The organization has expanded its use of Qlik Cloud Analytics and Qlik Answers to improve operational visibility, decision-making, and knowledge access across the company—most notably through TouchPointGPT, an AI-powered knowledge resource trained exclusively on TouchPoint content to help associates quickly and securely access policies, procedures, recipes and safety information.
Wilson’s recognition also builds on TouchPoint’s broader innovation momentum, including its recent AWS Gen AI Trailblazer recognition, Qlik AI Innovation Award finalist recognition and Ragan Communications Innovation & Technology Honorable Mention.
Recognizing Leadership in Data, Analytics, and AI
The Qlik Luminary Program is designed for practitioners who bring hands-on expertise, advocacy and measurable outcomes to the global analytics community. Members gain access to exclusive briefings with Qlik executive, product, research and development teams, opportunities to preview new capabilities, a global peer network, and additional education benefits.
For TouchPoint, Wilson’s selection underscores an analytics program focused not only on dashboards and reporting, but on transforming complex information into practical action. “What makes me most proud is seeing data move beyond dashboards and become something our operators rely on every day,” said Wilson. “Whether it’s helping a chef, a hospital director or a regional leader find the right information at the right time, we’re building tools that make data easier to access, understand, and act on. When our teams use those insights to make a meaningful difference for the communities we serve, it reflects what it truly means to Live Your Purpose, and it’s one of the reasons I’m so proud to be part of TouchPoint.”
Qlik is a global leader in enterprise analytics and business intelligence, serving tens of thousands of customers worldwide. Within that global ecosystem, Qlik Luminaries represent a select group of practitioners and leaders helping define what comes next in data, analytics and AI.
Advancing Innovation That Supports People and Performance
TouchPoint’s approach to analytics is rooted in service, consistency and operational excellence. Tools like TouchPointGPT demonstrate how trusted data and AI-enabled knowledge access can support associates, strengthen compliance and give teams more time to focus on what matters most: serving patients, residents, clients and communities.
As a Qlik Luminary, Wilson will have the opportunity to collaborate with global data leaders, share TouchPoint’s experience and provide insight that helps shape future Qlik capabilities. His recognition reflects both his individual expertise and TouchPoint’s broader commitment to using data, analytics and AI to enhance operations, empower teams and deliver measurable outcomes.