At TouchPoint, we don’t just talk about data—we operationalize it. Healthcare systems are producing more operational data than ever, but for many leaders, that data ends up as static dashboards and endless reports. The real challenge? It’s not access—it’s action.
We set ourselves apart by exploring the full depth of our data—not just surface-level factoids. We dig in to understand what’s truly driving operational performance so we can respond faster, with more clarity, and translate insight into impact. It’s not about reporting what happened. It’s about influencing what happens next.
The Problem Isn’t Data—It’s Direction
Hospitals today are drowning in data—tray delivery logs, throughput stats, shift rosters, service requests. But abundance doesn’t equal clarity. What happens when those dashboards get ignored? When teams fall back on gut instinct, even in a data-rich environment?
That’s when inefficiency creeps in. Costs go up, care slows down, and opportunities to do better get missed. At TouchPoint, we’ve been there—and we’ve built a platform that fixes that disconnect by delivering real-time operational visibility and aligned action from the frontlines to the C-suite.
From Gut Instinct to Confident Action
TouchPoint is a healthcare food and support services sector of Compass Group. We’re new to the open market, but not new to the business of outsourced services. We started in 2011 by winning the largest contract in the industry’s history—it still is today.
What sets us apart is how we pilot novel concepts and scale the best ideas everywhere. We don’t wait on perfect. We test, learn, and optimize. Our tech-forward tools are built by operators, for operators—with data that’s live, actionable, and tailored for non-clinical care environments.
Take TaskUp, our digital task orchestration platform. It puts an iPad on every EVS cart and a command center at every leader’s fingertips. Instead of “Did we clean that room?”, we get, “Here’s what’s next, and here’s who’s on it.” That’s what transformation looks like
Where Data Moves the Needle
You don’t need a full analytics overhaul. You need better visibility where it counts.
Examples include:
- Room Turnover and Throughput
Identify bottlenecks, accelerate discharges, and keep beds moving. - Food and Supply Waste
Spot trends, right-size orders, and eliminate costly overages. - Support Services Staffing
Align labor to demand in real time and as things inevitably change during the day—less idle time, less OT, better outcomes. - Patient Feedback Metrics
Pinpoint service breakdowns early, and close the loop before they happen again. - And most critically—act.
Because the best analytics don’t just describe. They drive change.
What Real Visibility Looks Like
When we launched TaskUp in the Tennessee market, the results weren’t hypothetical:
- 18% Reduction in Room Turnaround Time (TAT)
We trimmed average TAT from over 80 minutes to under 60. Better patient flow. Faster bed availability. - 56.7% Increase in Discharge/Transfer Capacity
Real-time task assignment meant teams stayed ahead of volume, not behind it. - Systemwide Impact (from our playbook):
- Room TATs down.
- Wait times for transport down.
- Associate retention up 8.2 points—thanks to our “Live Your Purpose” approach.
- Variability down—standardized training, centralized reporting, and integrated tech mean consistent results, site to site.
These aren’t PowerPoint numbers. They’re reverse change-order numbers. We’ve institutionalized these savings by adjusting site budgets to reflect actual time savings, reduced travel time, and minimized communication lag. In fact we are now beating a 60-minute TAT target everywhere we have operationalized the tech. That’s nine states and counting now.
This Isn’t Just Data. It’s Direction.
Our platform is honed. It’s built to reduce friction, to be easy—because this business should be easy. We’re obsessed with service, and we never stop evolving. We scale what works. From the top down, and the bottom up.
Technology, AI, GenAI, machine learning—everyone’s talking about it. At TouchPoint, we make it real. We embed it. We operationalize it.
That’s the difference. That’s transformation.
Conclusion: Make Your Data Work for You
Healthcare doesn’t have a data shortage. It has a clarity problem. At TouchPoint, we bridge the gap between insight and action—between knowing and doing. When your team has real-time, site-specific intelligence, performance isn’t left to chance. It becomes predictable, measurable, and scalable.
