Touching On Elevating the Human Experience in Healthcare Operations
At TouchPoint Support Services, we believe every interaction inside a hospital matters — from patient meals to the cleanliness of their environment to the support caregivers receive. In this video, we share how technology, program innovation, and a people-first mindset come together to transform the hospital experience.
Touching On Challenges & Opportunities in Healthcare Operations
Staffing shortages, fragmentation, and rising costs are some of the biggest challenges facing healthcare today. We explain how TouchPoint Support Services is tackling these issues by standardizing operations, leveraging data, and implementing technology that makes work easier while improving patient satisfaction.
Touching On Predictability, Standardization & Performance
In healthcare, predictability and consistency aren’t optional — they’re essential. We share how TouchPoint Support Services leverages standardization, communication, and innovative technology to deliver measurable improvements across hospitals and health systems.
The Future of Healthcare Hospitality: Technology Empowering Compassion
At TouchPoint Support Services, technology enhances – not replaces – the human touch. By integrating AI, automation, and real-time analytics, we support caregivers, engage patients, and elevate every aspect of care.
Innovation with Intention: Inside UNOX City
I spent this week at Unox City, a place that defines what intentional innovation looks like. The scale is incredible: robotics assembling with precision, automation everywhere, and a factory so clean and deliberate it feels more like a lab than a plant. Every detail has purpose, right down to the light fixtures and the blinds. It is the physical expression of discipline.