Built to Support Caregivers: The 5 Pillars Behind TouchPoint’s Success
I’ve spent years in healthcare support services and seen firsthand how the demands on nurses and caregivers have grown heavier with each passing year. I’ve walked the halls of hospitals across the country where the pressure is constant, the pace is relentless, and the heart of care – our caregivers – are stretched thin.
How TouchPoint Helped Hospitals Earn National Recognition for Cleanliness and Patient Experience
Healthcare organizations are under increasing pressure to improve patient satisfaction, safety, operational performance, and sustainability outcomes. TouchPoint Support Services partners with hospitals to help transform these challenges into measurable results through operational excellence, frontline engagement, and data-driven accountability.
Touching On: Supply Chain and Procurement Innovation
How can supply chain drive better patient outcomes and lower costs? Explore how TouchPoint approaches procurement by designing from the patient experience backward, ensuring the right products, at the right price, delivered consistently across the organization. Learn how AI-powered hot-hold technology improved patient satisfaction by 25+ points while reducing daily costs by 16.4%, …
Touching On Financial Impact of Support Services
We don’t look at ourselves as a low cost provider, we look at ourselves as a high value provider. Our high value just happens to be one of the lowest costs in the industry and that also gives us great patient outcomes. We believe that we have a model that will truly revolutionize the healthcare support services industry…
Touching On Staff Optimization & Workforce Efficiency
From a workforce management standpoint, the biggest game changers are task management systems, to make sure that we’re measuring, quantifying and being able to schedule appropriately, based on the tasks that are being performed by various workers…