Empowering Caregivers Through Data-Driven Decisions
Behind every patient outcome is a caregiver who’s quietly holding it all together. Nurses, aides, and support staff aren’t just part of the care team, they are the care team. And yet, we continue to ask them to choose between their own well-being and the needs of others.
Touching On Supply Chain and Procurement Innovation
By utilizing Foodbuy, it creates a long-lasting relationship with vendor partners to be able to focus on the cutting edge innovations in our culinary areas and to be able to provide that in the most efficient economic model possible. Vendor relationships are extremely important.
Touching On Elevating the Human Experience
Healthcare faces so many challenges. In many ways, it’s one of the most complicated sectors of industry at large. You’ve got so many different facets of serving a patient and healing a patient that have to work almost perfectly in tandem in unison. A lot of our clients are really focused on some of those top things. How do we care for patients? How do we provide the best possible care, the best quality care at the most affordable cost and the most affordable price point?
Touching On Data, Analytics, and Technology in Decision Making
From a data standpoint and an analytics standpoint, we want to be able to predict. We’ve done tons of work and tons of research to find out, for example, what does the patient want? Often, some companies provide a patient menu. There’s a standardized menu. Ours is adjusted for regionality. It’s what the patients want when they want it. And oftentimes, we find it’s at a lower cost basis.
TouchPoint Joins the Agilysys Customer Advisory Board
When I was invited to join the Agilysys Customer Advisory Board (CAB), the CEO opened with a line that stuck with me:
“Modernizing Agilysys has been like rebuilding an airplane mid-flight.”
And after spending two days with their full leadership team, engineers, product owners, and some of the biggest operators in the world, I can confirm that metaphor wasn’t hyperbole.