Touching On Elevating the Human Experience
Healthcare faces so many challenges. In many ways, it’s one of the most complicated sectors of industry at large. You’ve got so many different facets of serving a patient and healing a patient that have to work almost perfectly in tandem in unison. A lot of our clients are really focused on some of those top things. How do we care for patients? How do we provide the best possible care, the best quality care at the most affordable cost and the most affordable price point?
Touching On Data, Analytics, and Technology in Decision Making
From a data standpoint and an analytics standpoint, we want to be able to predict. We’ve done tons of work and tons of research to find out, for example, what does the patient want? Often, some companies provide a patient menu. There’s a standardized menu. Ours is adjusted for regionality. It’s what the patients want when they want it. And oftentimes, we find it’s at a lower cost basis.
TouchPoint Joins the Agilysys Customer Advisory Board
When I was invited to join the Agilysys Customer Advisory Board (CAB), the CEO opened with a line that stuck with me:
“Modernizing Agilysys has been like rebuilding an airplane mid-flight.”
And after spending two days with their full leadership team, engineers, product owners, and some of the biggest operators in the world, I can confirm that metaphor wasn’t hyperbole.
Giving Caregivers Time Back Where It Matters Most
Picture this: you’re a nurse finishing a medication pass when a patient asks about their lunch tray. Down the hall, another patient needs housekeeping, and the phone won’t stop ringing. By the time you’ve tracked down the meal status and called in the housekeeping request, twenty minutes have slipped away – time that could have been spent with patients.
Touching On Elevating the Human Experience in Healthcare Operations
At TouchPoint Support Services, we believe every interaction inside a hospital matters — from patient meals to the cleanliness of their environment to the support caregivers receive. In this video, we share how technology, program innovation, and a people-first mindset come together to transform the hospital experience.