In healthcare, every minute matters. Just like on a ranch, when a fence is down or an irrigation line breaks, you can’t waste time – things must happen quickly, efficiently, and with purpose. Hospitals face the same reality every single day. Patients need to move through the system without delay, but never at the expense of care or compassion. At TouchPoint Support Services, we’re tackling this challenge head-on with our Task Management Solution, a smart, data-driven platform that’s reshaping hospital throughput from the inside out.
The Throughput Challenge
Throughput – the pace at which patients are admitted, treated, and discharged – is a hospital’s lifeblood. If there’s a slowdown in turning over a room, discharging a patient, or assigning tasks, the whole system feels it. That leads to backed-up emergency rooms, longer waits, and patients who leave less than satisfied.
A Smarter Way Forward
Our Task Management Solution cuts through the clutter by getting the right task to the right person at the right time. That means faster room turnovers, smoother discharges, and better patient flow. Hospital leaders can track everything from task completion to key performance indicators in real time on a locally managed dashboard. This kind of transparency drives constant improvement and keeps throughput performance front and center.
Real Results from Real Hospitals
We’ve put our platform to the test in busy hospitals, and the results speak for themselves:
- 683-bed hospital
- 33% reduction in turnaround time, accelerating room readiness and improving patient flow
- 8-point increase in Patient Satisfaction (PatSat) scores
- 8% reduction in cost per patient day
- 416-bed hospital
- 12% reduction in turnaround time Room cleaning times improved by 27%, creating a smoother, more responsive care environment.
- 4.4% reduction in cost per patient day
- 541-bed hospital
- 7% reduction in turnaround time
- 26% increase in cleans
- 10.4-point increase in PatSat scores
- 10.2% reduction in cost per patient day
*Data compiled from a 2024 pilot program in Nashville, TN.
And it’s not just a one-time improvement. Our Task Management Solution delivers month after month. At every hospital where TouchPoint has implemented it, teams have maintained turnaround times under 60 minutes, with all of our pilot hospitals averaging 55 minutes consistently for over 15 months. One of our largest sites even posted back-to-back months at 42 and 43 minutes.
One of our Nashville partner hospitals saw results right out of the gate with the platform, and they’ve only gotten better over time. With each new feature and integration, performance kept climbing. After rollout, we delivered an additional 5% in annual savings on top of the strong results we’d already achieved. At TouchPoint, we’re not content to simply hold the line, we’re committed to pushing operational efficiency further, year after year.
Powered by People
Here’s what I’m most proud of – our people. When I visit our hospitals, I’m greeted with smiles, high-fives, and even the occasional hug. Associates are excited about what our Task Management Solution has done for them. It simplifies their work, gives them a voice in the process, and lets them keep their focus on caring for our patients.
Throughput Without Compromise
What makes our platform different is simple: it boosts throughput without cutting corners. We’re helping hospitals work faster and smarter without compromising quality or compassion. It follows the same principle we should all live by: get the job done right, get it done well, and always with compassion.
Ready to accelerate your hospital’s throughput without compromising care? Discover how TouchPoint can help your team move faster, work smarter, and deliver a better patient experience. Connect with us to learn more.
