Client Stories
Teamwork in Action: How HIT Zone Cleaning Transformed Patient Satisfaction
When patient satisfaction scores at a client hospital in Tulsa, Oklahoma, began to dip –particularly around room cleanliness – TouchPoint Support Services responded with a bold, team-based solution. By implementing HIT Zone Cleaning, the hospital not only improved cleanliness…
Optimizing Retail Operations Through Standardization
To modernize, standardize, and optimize TouchPoint’s technology and operations to improve efficiency and reduce costs, the company implemented Transltr, a unique application designed by Compass Digital…
Optimizing Patient Observation for Safety and Efficiency
In 2017, a Detroit hospital faced rising risks tied to patient falls, self-harm, and staffing shortages—challenges now common nationwide. With The Joint Commission increasing scrutiny, hospital leaders turned to TouchPoint Support Services to implement a strategic, cost-effective patient observation solution…
Transform Hospital Dining and Boost Sales with a Hospitality-Inspired Makeover
At our client hospital in Miramar Beach, Florida, TouchPoint Support Services saw more than a hospital cafeteria – they saw untapped potential. The goal? Turn a functional space into a destination dining experience that keeps caregivers on campus, attracts guests, and elevates the perception of hospital food…
Empowering Frontline Teams Through AI-Driven Information Access
When TouchPoint Support Services identified a need to streamline how frontline teams accessed critical documentation, they responded with innovation. In February 2025, the organization launched TouchPointGPT, an AI-powered chatbot powered by Qlik Answers and trained exclusively on…
Improving Associate Onboarding and Retention through Field Core Training
In 2024, TouchPoint Support Services launched Field Core Training, an in-house program built to standardize onboarding and development for new salaried managers across Food & Nutrition Services (FNS) and Environmental Services (EVS)…