Client Stories
Transforming Quality Assurance through a Standardized Operating Platform
At TouchPoint Support Services, operational excellence isn’t a theoretical concept – it’s engineered, tested, and statistically proven. Through our Standardized Turnkey Operating Platform, TouchPoint has transformed how hospitals execute…
Seven TouchPoint Partner Hospitals Recognized Nationally for Zero MRSA Infection Rates
TouchPoint Support Services is proud to celebrate seven client hospitals across Illinois, Indiana, Michigan, and Texas that have been recognized by Becker’s Hospital Review as among the 280 hospitals nationwide with the lowest MRSA infection rates…
Teamwork in Action: How HIT Zone Cleaning Transformed Patient Satisfaction
When patient satisfaction scores at a client hospital in Tulsa, Oklahoma, began to dip –particularly around room cleanliness – TouchPoint Support Services responded with a bold, team-based solution. By implementing HIT Zone Cleaning, the hospital not only improved cleanliness…
Optimizing Retail Operations Through Standardization
To modernize, standardize, and optimize TouchPoint’s technology and operations to improve efficiency and reduce costs, the company implemented Transltr, a unique application designed by Compass Digital…
Optimizing Patient Observation for Safety and Efficiency
In 2017, a Detroit hospital faced rising risks tied to patient falls, self-harm, and staffing shortages—challenges now common nationwide. With The Joint Commission increasing scrutiny, hospital leaders turned to TouchPoint Support Services to implement a strategic, cost-effective patient observation solution…
Transform Hospital Dining and Boost Sales with a Hospitality-Inspired Makeover
At our client hospital in Miramar Beach, Florida, TouchPoint Support Services saw more than a hospital cafeteria – they saw untapped potential. The goal? Turn a functional space into a destination dining experience that keeps caregivers on campus, attracts guests, and elevates the perception of hospital food…