Client Stories
Empowering Frontline Teams Through AI-Driven Information Access
When TouchPoint Support Services identified a need to streamline how frontline teams accessed critical documentation, they responded with innovation. In February 2025, the organization launched TouchPointGPT, an AI-powered chatbot powered by Qlik Answers and trained exclusively on…
Improving Associate Onboarding and Retention through Field Core Training
In 2024, TouchPoint Support Services launched Field Core Training, an in-house program built to standardize onboarding and development for new salaried managers across Food & Nutrition Services (FNS) and Environmental Services (EVS)…
Streamline Operations With Scalable System Wide Service Realignment
When tasked with reducing operational costs at Ascension St. Vincent Hospital in Indianapolis, TouchPoint’s Patient Services team saw an opportunity to better align its food service operation with other units in the region…
Enhance Safety, Efficiency, and Patient Experience with MyDining
Hospital food service is crucial to patient care, influencing recovery rates, satisfaction, and hospital efficiency. MyDining, a web-based meal ordering system by Compass Group, addresses key challenges in traditional food service workflows.
Improve Intake, Reduce Waste, and Elevate the Patient Experience
The Bridge Patient Menu™ connects hospital care to home comfort, accommodating thirteen diverse diet types, including General Heart Healthy. It ensures every patient enjoys meals that are nutritious, flavorful, and satisfying.
Faster Turnaround, Higher Patient Satisfaction, and Smarter Staffing
In today’s fast-paced healthcare environment, smart, data-driven decision-making is essential. TaskUp, TouchPoint’s proprietary task management system, exemplifies innovation in action.