Driving Operational Efficiency and Exceptional Patient Experiences at MyMichigan Health
In 2024, MyMichigan Health partnered with TouchPoint Support Services to elevate support operations across its Medical Centers in Saginaw, Standish, and Tawas, Michigan. The goal: reduce operational strain while preserving the health system’s award-winning, five-star patient experience.
Through people-first service models and advanced technology…
Turning Data into Action: How Performance Excellence Drove Sustained Patient Satisfaction Gains
When patient satisfaction scores declined across multiple acute-care hospitals, TouchPoint Support Services took a different approach. Rather than adding labor or applying short-term fixes, TouchPoint activated its Performance Excellence model – reengineering operations, translating data into frontline action, and building a system designed to improve over time…
Cost Center to Command Center: How Health Systems Are Systematizing Innovation in Support Services
If you walk a hospital hallway in the morning, you’ll encounter the people who are making care possible: the environmental services professional turning a room with practiced precision, the food service worker delivering a patient’s first hot meal of the day, the biomedical technician running device checks to support clinical teams.
Empowering Clinical Caregivers Through Integrated Technology and Support
TouchPoint Support Services has redefined how hospitals support their frontline caregivers by reducing burnout, improving patient outcomes, and streamlining hospital operations. Through integrated support services and innovative healthcare technology…
Optimizing Patient Outcomes Through Clinical Nutrition
TouchPoint Support Services is transforming hospital care through its Clinical Nutrition program, tackling the hidden epidemic of malnutrition among hospitalized patients. With innovative tools, expert dietitians, and data-driven strategies, TouchPoint empowers healthcare systems to…