Touching On Elevating the Human Experience
From a data standpoint and an analytics standpoint, we want to be able to predict. We’ve done tons of work and tons of research to find out, for example, what does the patient want? Often, some companies provide a patient menu. There’s a standardized menu. Ours is adjusted for regionality. It’s what the patients want when they want it. And oftentimes, we find it’s at a lower cost basis.
TouchPoint Support Services Recognized as a 2026 Qlik Data Impact Award Finalist in the AI Innovation Category
TouchPoint Support Services has been named a finalist in the 2026 Qlik Data Impact Awards in AI Innovation category for its innovative use of data and AI to drive meaningful operational improvements.
Staff Optimization & Workforce Efficiency
When we think about workforce shortages or workforce challenges in general, it’s about how we get smarter with how we’re managing our workforce. And a lot of that time in a healthcare setting is working at the top of their licensure, working at the top of their skillset so that they’re doing high value clinical tasks. And we’re supporting them in other ways and actually building a talent pipeline for our clients.
Client Alignment: Turning Shared Priorities into Shared Success
In healthcare, alignment isn’t a buzzword, it’s the backbone of progress. As someone who’s walked the halls of hospitals, led national teams, and sat at the intersection of strategy and service, I’ve learned that true…
Recognized as #1: What Being Modern Healthcare’s Best Place to Work Means for Our Clients, Our Associates, and the Future of Healthcare
In 2025, TouchPoint Support Services was recognized as the #1 Best Place to Work in Healthcare by Modern Healthcare. For many organizations, an award like this is a milestone. For us, it is both an affirmation and a responsibility.
I see this recognition not simply as a workplace accolade, but as a powerful business outcome. It reflects the culture we’ve intentionally built, the investment we’ve made in our people, and the way compassionate hospitality drives measurable impact across the healthcare environments we serve.