Optimizing Retail Operations Through Standardization
To modernize, standardize, and optimize TouchPoint’s technology and operations to improve efficiency and reduce costs, the company implemented Transltr, a unique application designed by Compass Digital…
Optimizing Patient Observation for Safety and Efficiency
In 2017, a Detroit hospital faced rising risks tied to patient falls, self-harm, and staffing shortages—challenges now common nationwide. With The Joint Commission increasing scrutiny, hospital leaders turned to TouchPoint Support Services to implement a strategic, cost-effective patient observation solution…
Transform Hospital Dining and Boost Sales with a Hospitality-Inspired Makeover
At our client hospital in Miramar Beach, Florida, TouchPoint Support Services saw more than a hospital cafeteria – they saw untapped potential. The goal? Turn a functional space into a destination dining experience that keeps caregivers on campus, attracts guests, and elevates the perception of hospital food…
Empowering Frontline Teams Through AI-Driven Information Access
When TouchPoint Support Services identified a need to streamline how frontline teams accessed critical documentation, they responded with innovation. In February 2025, the organization launched TouchPointGPT, an AI-powered chatbot powered by Qlik Answers and trained exclusively on…
Improving Associate Onboarding and Retention through Field Core Training
In 2024, TouchPoint Support Services launched Field Core Training, an in-house program built to standardize onboarding and development for new salaried managers across Food & Nutrition Services (FNS) and Environmental Services (EVS)…